Analysing Ambulance Dispatcher Decision Making: Trialing Emergent Themes Analysis
نویسندگان
چکیده
Understanding how people make decisions in actual, real-time operational environments can provide software developers with useful insights into how systems should be designed to support them. However, part of the difficulty is developing that understanding. In this paper we describe a case study of how Critical Decision Method interview data was analysed using the Emergent Themes Analysis Approach we trialed to identify themes and subsequently decision strategies for extracting design insights.
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